Returns and Exchanges

We make gold jewelry for children, and we hold it to the standard we would want for our own daughters. Any piece that comes back to us is melted down and recycled, never resold. That is why everything you receive is new, and it is also why we cannot offer cash refunds.

What we can do is make it right.

What we can offer:

An exchange or store credit, within 30 days of delivery. We do not offer cash refunds.

The condition we need:

To qualify, the piece must come back unused and in its original condition, with tags attached and in its original packaging.

What is final sale:

Some items cannot be exchanged or returned: items bought on sale or with a discount, clearance items, gift cards, pre-orders, custom-made or personalized pieces, special editions, and anything marked non-returnable at the time of purchase.

If something arrives damaged:

We pack every order with care, but shipping is not always kind. Please check your order within 5 days of delivery. If anything is damaged, faulty, or not what you ordered, email us at admin@stellinajewelry.com with a photo of the piece and the packaging, and we will take care of it.

How to start an exchange or request store credit:

Send us your request at admin@stellinajewelry.com, and tell us which piece and what went wrong.
We reply within 3 business days.
Once approved, we email you a shipping label.
Drop the parcel at your nearest USPS office within 7 business days of receiving that label.
A $7 restocking and processing fee is deducted from your exchange or store credit.

About your store credit:

Once your piece reaches us and passes our quality check, we issue your store credit as an e-gift card, minus the $7 fee. It is ready to use straight away and is valid for one year from the day we issue it.

A few other things to know:

Shipping and handling fees are not refundable.

Exchanges depend on availability. If the piece you want is out of stock, we will offer store credit instead.

We are here to help:

If anything is unclear, or you are not sure whether your piece qualifies, please write to us at admin@stellinajewelry.com. We would far rather hear from you than have you wondering.